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Refund Policy

A legal disclaimer

Effective Date: August 22, 2026

At Hobo Freight, we stand behind our products and want you to be completely satisfied with your purchase. Because we are a specialized online store, we maintain clear guidelines regarding returns, replacements, and refunds to keep the process simple and fair.

1. Return Window

You have 30 calendar days from the date your package is delivered to request a return or refund. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

2. Eligibility Requirements

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide a valid receipt or proof of purchase (such as your order number and order confirmation email).

3. Non-Returnable Items

Certain types of goods are exempt from being returned:

  • Final sale, clearance, or promotional closeout items.

  • Gift cards or downloadable digital items.

  • Items damaged due to misuse, normal wear and tear, or improper handling after delivery.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged during transit, defective, or if you received the wrong item:

  1. Contact us within 48 hours of delivery at help@hobofreight.net.

  2. Include your order number and clear photos/videos of the damaged packaging and item.

  3. Once reviewed, we will send out a free replacement or process a full refund at no extra cost to you.

5. How to Initiate a Return

To start a standard return:

  1. Email our support contact at help@hobofreight.net with your order number and the reason for the return.

  2. If your return is approved, we will provide you with the proper return address and instructions on where to send your package.

  3. Do not send items back without contacting us first. Unsolicited returns will not be processed.

6. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to our error (e.g., damaged, defective, or incorrect item sent), you will be responsible for paying your own return shipping costs.

  • Non-Refundable Shipping: Original shipping fees (if applicable) are non-refundable.

  • Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance for returned items. We cannot guarantee that we will receive your returned item without a tracking number.

7. Refund Process

  • Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Payout: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days, depending on your card issuer.

8. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to:

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